Jobs To Be Done

Jobs to be done is a mental model in which you look at the customer’s workflow to determine what they might need to complete their jobs.

This concept came from Clayton Christensen and provides insight into what product your startup should build.

It provides a framework for understanding customer needs.

As Henry Ford once said, if I had asked the customer what they wanted, they would have said “a faster horse”.

To implement jobs to be done in your startup consider the following:

Start with the needs of the customer and what result they want.

Look at how they currently solve the problem including the unnamed competitor ‘do nothing.’

Look at competitors in other industries for potential solutions.

Determine the buying criteria of your customer and create a short list of the three most important points.

Consider the challenges in customer adoption for your proposed solution.

Estimate the value of your solution by asking how much time or money would your solution save the customer.

Consider viewing your customers and competitors through the jobs-to-be-done lens.

 

Thank you for joining us for the Startup Funding Espresso where we help startups and investors connect for funding.

Let’s go startup something today.

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Thank you for joining your host Hall T. Martin with the Startup Funding Espresso — your daily shot of startup funding and investing.

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Hall T Martin is the director of Investor Connect, which is a 501(c)(3) nonprofit dedicated to the education of investors for early-stage funding. All opinions expressed by Hall and podcast guests are solely their own opinions and do not reflect the opinion of Investor Connect. This podcast is for informational purposes only and should not be relied upon for the basis of investment decisions.