Features vs. Benefits

Features vs. Benefits

September 15, 2021 by investor

In pitching your business, focus on the benefits your product or service provides rather than listing out the features.

Features answer the question — what, or what is it?

Benefits answer the question — why, or why do you want it?

In pitching your business, go beyond the features of the product to show why customers need it.

To capture the benefits, start with the pain the customer feels.

If your customer has too many to-dos on their schedule, then pitch your product as a simpler schedule.

If your customer lacks knowledge in a subject, then pitch your product as mastery over the subject. 

If your customer has low revenue, then pitch your product as finding more customers and generating more revenue from existing customers.

Start with the pain point to determine the needs and then show how your product supplies those needs.

Once you’ve captured the audience’s interest, you can dive deeper into the features.

Lead with the benefits and follow up with the features if needed.


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Hall T Martin is the director of Investor Connect, which is a 501(c)(3) nonprofit dedicated to the education of investors for early-stage funding. All opinions expressed by Hall and podcast guests are solely their own opinions and do not reflect the opinion of Investor Connect. This podcast is for informational purposes only and should not be relied upon for the basis of investment decisions.

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