July 25, 2023 by investor
Marketplace Services
In setting up a marketplace business, the more services you offer will lead to a better customer experience, leading to better retention.
Consider adding these services to your marketplace platform:
Manage the transaction from discovery to fulfillment of the service.
Provide ratings of the buyers and sellers to foster transparency.
Review the content on the platform from buyers and sellers to ensure quality and accuracy.
Provide customer service to help resolve issues.
Continue to expand inventory to provide more choices to the buyers.
Design financial transactions into the platform to provide a seamless experience.
Install an easy to user interface.
Provide success stories from other users both buyers and sellers.
Customers expect continual improvement of the platform over time so look for ways to improve the experience.
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Hall T Martin is the director of Investor Connect, which is a 501(c)(3) nonprofit dedicated to the education of investors for early-stage funding. All opinions expressed by Hall and podcast guests are solely their own opinions and do not reflect the opinion of Investor Connect. This podcast is for informational purposes only and should not be relied upon for the basis of investment decisions.
